Reliability evaluation of healthcare services by assessing the technical efficiency

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dc.authorid0000-0002-1150-7064
dc.contributor.authorAksezer, Sezgin Çağlaren_US
dc.date.accessioned2015-01-15T23:01:52Z
dc.date.available2015-01-15T23:01:52Z
dc.date.issued2011
dc.departmentIşık Üniversitesi, Mühendislik Fakültesi, Endüstri Mühendisliği Bölümüen_US
dc.departmentIşık University, Faculty of Engineering, Department of Industrial Engineeringen_US
dc.description.abstractClassical reliability analysis techniques of manufacturing and defence industries are not a perfect fit for the assessment of the reliability of services. This is partly due to the lack of proper and valid reliability testing procedures in service systems and complications faced in identifying critical service parameters. Since most prominent performance indicators of a system can be associated with the maximum overall reliability it achieves, then factors that degrade the reliability can be identified with respect to its superior peers. This study utilizes the data envelopment analysis for the evaluation of reliability in service systems with a focus on healthcare. This approach comparably evaluates the performance of a service provider over a period of time by means of failure rates and identifies the factors affecting unreliable time phases. Application of the proposed method is illustrated with a private Turkish hospital along with an example of failure mode and effect analysis for inpatient treatment.en_US
dc.description.versionPublisher's Versionen_US
dc.description.versionAuthor Post Printen_US
dc.identifier.citationAksezer, S. Ç. (2011). Reliability evaluation of healthcare services by assessing the technical efficiency. The Service Industries Journal, 31(14), 2309-2319. doi:10.1080/02642069.2010.503881en_US
dc.identifier.doi10.1080/02642069.2010.503881
dc.identifier.endpage2319
dc.identifier.issn0264-2069
dc.identifier.issue14
dc.identifier.scopus2-s2.0-79960897049
dc.identifier.scopusqualityQ1
dc.identifier.startpage2309
dc.identifier.urihttps://hdl.handle.net/11729/427
dc.identifier.urihttp://dx.doi.org/10.1080/02642069.2010.503881
dc.identifier.volume31
dc.identifier.wosWOS:000298923700003
dc.identifier.wosqualityQ1
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.indekslendigikaynakSocial Sciences Citation Index (SSCI)en_US
dc.institutionauthorAksezer, Sezgin Çağlaren_US
dc.institutionauthorid0000-0002-1150-7064
dc.language.isoenen_US
dc.peerreviewedYesen_US
dc.publicationstatusPublisheden_US
dc.publisherRoutledge Journals, Taylor & Francis Ltden_US
dc.relation.ispartofService Industries Journalen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectData envelopment analysisen_US
dc.subjectService reliabilityen_US
dc.subjectHealthcareen_US
dc.subjectFailure mode effect analysisen_US
dc.subjectHospitalsen_US
dc.titleReliability evaluation of healthcare services by assessing the technical efficiencyen_US
dc.typeArticleen_US

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