The risk perception of it outsourcing in Turkey
dc.contributor.advisor | Sevgi, Cüneyt | en_US |
dc.contributor.author | Bingöl, Erdem | en_US |
dc.contributor.other | Işık Üniversitesi, Fen Bilimleri Enstitüsü, Enformasyon Teknolojileri Yüksek Lisans Programı | en_US |
dc.date.accessioned | 2016-06-01T09:02:13Z | |
dc.date.available | 2016-06-01T09:02:13Z | |
dc.date.issued | 2013-08-28 | |
dc.department | Işık Üniversitesi, Fen Bilimleri Enstitüsü, Enformasyon Teknolojileri Yüksek Lisans Programı | en_US |
dc.description | Text in English ; Abstract: English and Turkish | en_US |
dc.description | Includes bibliographical references (leaves 53-55) | en_US |
dc.description | ix, 56 leaves | en_US |
dc.description.abstract | The competition in today's business is getting stronger each day. Due to its proven cost reduction potential the usage of Information Technology (IT) outsourcing and the flexibility it provided are among the attractive and effective features to both SMEs (Small Medium enterprises) and large enterprises. Most enterprises with different sizes decide to transfer some or all of their IT services to outsourcing vendors. Implementing IT outsourcing has some advantages such as decreasing time required to enter a market, increasing quality, enhancing customer satisfaction, and allowing an organization to focus on its core areas. However, the use of IT outsourcing comes with many risks which need to be carefully evaluated before any engagement. This thesis surveys the recent literature for the most important risk factors inherent to the IT outsourcing such as increase in expenses, increased dependence on outsourcing firm, confidentiality and communication problems, etc. Herein, we focus on identifying the IT outsourcing usage characteristics and understanding the perception of IT outsourcing risk factors by conducting a survey in both IT companies and IT departments of the companies in Turkey. The conducted data obtained by the survey is used to discover the variance among the management levels of IT personnel, in the perceived factors that may lead to IT outsourcing risks. We analyze the survey data and portrayed the current situation of risks of IT outsourcing perceived by IT practitioners in Turkey. | en_US |
dc.description.abstract | Günümüz iş dünyasındaki rekabetin her geçen gün daha çok artmaktadır. Bilgi Teknolojileri (BT) dış kaynak kullanımının maliyeti azaltabilmedeki kendisini ispatlamış potansiyeli ve bunun sağladığı esneklik hem KOBİ'ler (Küçük Orta işletmeler) için hem de büyük ölçekli işletmeler için cazip ve etkin özellikler arasındadır. Farklı büyüklüklerdeki pek çok şirket, BT servislerinin bir kısmını ya da hepsini dış kaynak satıcılarına transfer etmişlerdir. BT dış kaynak uygulamanın birçok avantajı vardır, bunlar: bir pazara girmek için gereken zamanı azaltma, kalitenin arttırılması, müşteri memnuniyetini arttırmak ve bir kuruluşun temel alanlarına odaklanmasına olanak sağlamasıdır. Ancak, BT dış kaynak kullanımı birçok riskleri ile birlikte gelir ki bunlar herhangi bir angajmana girmeden önce değerlendirilmesi gerekmektedir. Bu tez, BT dış kaynak kullanımının doğasında olan gider artışı, dış kaynak firmasına olan bağımlılığın artması, gizlilik ve iletişim sorunları vb gibi en önemli risk faktörlerini yakın zamandaki literatürde inceler. Burada, biz Türkiye'deki BT dış kaynak kullanım karakteristiklerinin belirlenmesine ve Türkiye'deki BT firmaları ve firmaların BT bölümlerinin risk faktörleri algılarını anlamaya odaklandık. Anketten elde edilen veriler, BT dış kaynak risklerine yol açabilicek faktörlerin algılanması ile BT personelinin yönetim kademeleri arasındaki varyansı keşfetmek için kullanıldı. Bu bağlamda, anket verilerini analiz ettik ve Türkiye'deki BT uygulayıcılarının BT dış kaynak kullanım risk algısındaki mevcut durumu tasvir ettik. | en_US |
dc.description.tableofcontents | Introduction | en_US |
dc.description.tableofcontents | Objectives of the Study | en_US |
dc.description.tableofcontents | Organization of the thesis | en_US |
dc.description.tableofcontents | Research Background | en_US |
dc.description.tableofcontents | Definition of Risk and Outsourcing | en_US |
dc.description.tableofcontents | Defining IT Outsourcing | en_US |
dc.description.tableofcontents | Motivation of IT outsourcing | en_US |
dc.description.tableofcontents | Risk of IT outsourcing | en_US |
dc.description.tableofcontents | Research Approach | en_US |
dc.description.tableofcontents | Research Methodology | en_US |
dc.description.tableofcontents | Data Collection | en_US |
dc.description.tableofcontents | Type of Scale | en_US |
dc.description.tableofcontents | Sampling Process | en_US |
dc.description.tableofcontents | Designing the Survey Questions | en_US |
dc.description.tableofcontents | IT Outsourcing Risk Factors and Question Mapping | en_US |
dc.description.tableofcontents | Results of the Survey | en_US |
dc.description.tableofcontents | Data Analysis | en_US |
dc.description.tableofcontents | Remarks and Comments on the Data Collected from the Survey | en_US |
dc.description.tableofcontents | Portrait of IT services Outsourced in Turkey – Derived from Question 1 | en_US |
dc.description.tableofcontents | Number and level in the hierarchy of participators – Derived from Question 2 | en_US |
dc.description.tableofcontents | Increase in Expenses was observed – Derived from Question 3 | en_US |
dc.description.tableofcontents | Test of Hypothesis – Question 3 | en_US |
dc.description.tableofcontents | Increased dependence on the vendor – Derived from Question 4 | en_US |
dc.description.tableofcontents | Test of Hypothesis – Question 4 | en_US |
dc.description.tableofcontents | Risk of sharing confidential information – Derived from Question 5 | en_US |
dc.description.tableofcontents | Test of Hypothesis – Question 5 | en_US |
dc.description.tableofcontents | Lack of Communication – Derived from Question 6 | en_US |
dc.description.tableofcontents | Test of Hypothesis – Question 6 | en_US |
dc.description.tableofcontents | Lack of knowledge on business needs – Derived from Question 7 | en_US |
dc.description.tableofcontents | Test of Hypothesis – Question 7 | en_US |
dc.description.tableofcontents | Loss of internal skills – Derived from Question 8 | en_US |
dc.description.tableofcontents | Test of Hypothesis – Question 8 | en_US |
dc.description.tableofcontents | Lack of motivation – Derived from Question 9 | en_US |
dc.description.tableofcontents | Test of Hypothesis – Question 9 | en_US |
dc.description.tableofcontents | Lack of knowledge transfer – Derived from Question 10 | en_US |
dc.description.tableofcontents | Test of Hypothesis – Question 10 | en_US |
dc.description.tableofcontents | Incomplete contract – Derived from Question 11 | en_US |
dc.description.tableofcontents | Test of Hypothesis – Question 11 | en_US |
dc.description.tableofcontents | The challenge to manage vendor’ staff – Derived from Question 12 | en_US |
dc.description.tableofcontents | Test of Hypothesis – Question 12 | en_US |
dc.description.tableofcontents | Concluding Remarks | en_US |
dc.description.tableofcontents | Future Work | en_US |
dc.identifier.citation | Bingöl, E. (2013). The risk perception of it outsourcing in Turkey. İstanbul: Işık Üniversitesi Fen Bilimleri Enstitüsü | en_US |
dc.identifier.uri | https://hdl.handle.net/11729/900 | |
dc.institutionauthor | Bingöl, Erdem | en_US |
dc.language.iso | en | en_US |
dc.publisher | Işık Üniversitesi | en_US |
dc.relation.publicationcategory | Tez | en_US |
dc.rights | info:eu-repo/semantics/openAccess | en_US |
dc.rights | Attribution-NonCommercial-NoDerivs 3.0 United States | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/us/ | * |
dc.subject | Information technology (IT) | en_US |
dc.subject | Outsourcing | en_US |
dc.subject | Risk factor | en_US |
dc.subject | Survey | en_US |
dc.subject | Turkey | en_US |
dc.subject | Anket | en_US |
dc.subject | Bilişim teknolojileri | en_US |
dc.subject | Dış kaynak | en_US |
dc.subject | Risk | en_US |
dc.subject | Risk faktörleri | en_US |
dc.subject | Türkiye | en_US |
dc.subject.lcc | HD2365 .B65 2013 | |
dc.subject.lcsh | Information technology -- Management. | en_US |
dc.subject.lcsh | Contracting out. | en_US |
dc.title | The risk perception of it outsourcing in Turkey | en_US |
dc.title.alternative | Türkiye’de dış kaynak kullanımının risk algısı | en_US |
dc.type | Master Thesis | en_US |