IT Multisourcing in a telecommunication company
Küçük Resim Yok
Tarih
2012
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Int Business Information Management Assoc-IBIMA
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
Organizations have used numerous sourcing strategies to lower IT costs and improve IT service levels. However, a number of these sourcing strategies have failed to deliver on their expected outcomes. Multisourcing has been advanced as a form of sourcing which addresses the deficiencies of other failed strategies. From the Telecommunication case, we found that the benefits of multisourcing IT infrastructure stem from an ability to lower IT costs, improve IT service levels and enabling access to specialist vendors for flexible capability. The costs and risks of IT multisourcing were addressed as the ongoing management of vendors and the underlying importance of a service management layer in organizations.
Açıklama
Anahtar Kelimeler
Multisourcing, Outsourcing strategies, Information technology, Flexibility, Services, Quality
Kaynak
Innovation Vision 2020: Sustainable growth, Entrepreneurship, and Economic Development - Proceedings of the 19th International Business Information Management Association Conference
WoS Q Değeri
N/A
Scopus Q Değeri
N/A
Cilt
Sayı
Künye
Aydın, M. N. & Bingöl, E. (2012). IT multisourcing in a telecommunication company. Paper presented at the Innovation Vision 2020: Sustainable growth, Entrepreneurship, and Economic Development - Proceedings of the 19th International Business Information Management Association Conference, 2, 950-959.
