The impact of the COVID-19 pandemic on online grocery supply chain management: a case study in Istanbul

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dc.authorid0000-0002-3726-6799
dc.contributor.authorJavadi, Sonyaen_US
dc.contributor.authorKeten, Olcayen_US
dc.contributor.authorÖzer, A. İhsanen_US
dc.contributor.authorAlkan, R. Zeynepen_US
dc.date.accessioned2024-03-15T19:12:50Z
dc.date.available2024-03-15T19:12:50Z
dc.date.issued2024-03
dc.departmentIşık Üniversitesi, Mühendislik ve Doğa Bilimleri Fakültesi, Endüstri Mühendisliği Bölümüen_US
dc.departmentIşık University, Faculty of Engineering and Natural Sciences, Department of Industrial Engineeringen_US
dc.description.abstractThe COVID-19 pandemic has already crippled normal life all over the world. Its negative impact not only changed the human health system tragically but also disrupted the global economic system. One negative result was ended up in the global food supply chain. As the lockdown times have suspended the manufacturing and logistic activities, therefore, the customers have experienced unimaginable chaos in the shopping markets. Moreover, the purchasing habit of the consumers has remarkably changed compared to pre-pandemic. To meet this new demand pattern, many grocery retailers have tried to adapt to the new normal. While before COVID-19 offline grocery purchasing was popular, after the pandemic, online service got tremendous attention in market. In this study, online grocery supply chain management during the COVID-19 in Istanbul is considered. The aim is to find out how online grocery companies will serve more efficiently during the pandemics and which factors have more effect on the customer’s satisfaction. To do so, first, three popular grocery retailers in Istanbul were selected. Then, a related survey was designed to understand the consumer experience as doing online grocery shopping in COVID-19. Unsurprisingly, a result shows that 60% of the respondents did online shopping every 3-4 days in one week, and the delivery time is the most important factor for the customers. Then, the SWOT analyses were performed accordingly, and the related strategies were summarized. Finally, several managerial implications were given to may improve the company’s online services in COVID-19 and post COVID-19 in Turkey.en_US
dc.description.versionPublisher's Versionen_US
dc.identifier.citationJavadi, S., Keten, O., Özer, A. İ. & Alkan, R. Z. (2024). The impact of the COVID-19 pandemic on online grocery supply chain management: a case study in Istanbul. Gazi University Journal of Science, 37(1), 357-374. doi:10.35378/gujs.1025914en_US
dc.identifier.endpage374
dc.identifier.issn2147-1762
dc.identifier.issue1
dc.identifier.scopus2-s2.0-85186874278
dc.identifier.scopusqualityQ2
dc.identifier.startpage357
dc.identifier.urihttps://hdl.handle.net/11729/5929
dc.identifier.urihttp://dx.doi.org/10.35378/gujs.1025914
dc.identifier.volume37
dc.identifier.wosWOS:001258409100001
dc.identifier.wosqualityQ3
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.indekslendigikaynakEmerging Sources Citation Index (ESCI)en_US
dc.institutionauthorJavadi, Sonyaen_US
dc.institutionauthorid0000-0002-3726-6799
dc.language.isoenen_US
dc.peerreviewedYesen_US
dc.publicationstatusPublisheden_US
dc.publisherGazi Üniversitesien_US
dc.relation.isversionof10.35378/gujs.1025914
dc.relation.journalGazi University Journal of Scienceen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectCOVID-19 pandemicen_US
dc.subjectFood supply chainen_US
dc.subjectGrocery retailersen_US
dc.subjectOnline grocery shoppingen_US
dc.subjectCommerceen_US
dc.subjectCustomer satisfactionen_US
dc.subjectFood supplyen_US
dc.subjectSalesen_US
dc.subjectSupply chain managementen_US
dc.subjectCase-studiesen_US
dc.subjectGrocery shoppingen_US
dc.subjectHealth systemsen_US
dc.subjectHuman healthen_US
dc.subjectIstanbulen_US
dc.subjectOn-line serviceen_US
dc.titleThe impact of the COVID-19 pandemic on online grocery supply chain management: a case study in Istanbulen_US
dc.typeArticleen_US

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