IT Multisourcing in a telecommunication company

Küçük Resim Yok

Tarih

2012

Dergi Başlığı

Dergi ISSN

Cilt Başlığı

Yayıncı

Int Business Information Management Assoc-IBIMA

Erişim Hakkı

info:eu-repo/semantics/closedAccess

Araştırma projeleri

Organizasyon Birimleri

Dergi sayısı

Özet

Organizations have used numerous sourcing strategies to lower IT costs and improve IT service levels. However, a number of these sourcing strategies have failed to deliver on their expected outcomes. Multisourcing has been advanced as a form of sourcing which addresses the deficiencies of other failed strategies. From the Telecommunication case, we found that the benefits of multisourcing IT infrastructure stem from an ability to lower IT costs, improve IT service levels and enabling access to specialist vendors for flexible capability. The costs and risks of IT multisourcing were addressed as the ongoing management of vendors and the underlying importance of a service management layer in organizations.

Açıklama

Anahtar Kelimeler

Multisourcing, Outsourcing strategies, Information technology, Flexibility, Services, Quality

Kaynak

Innovation Vision 2020: Sustainable growth, Entrepreneurship, and Economic Development - Proceedings of the 19th International Business Information Management Association Conference

WoS Q Değeri

N/A

Scopus Q Değeri

N/A

Cilt

Sayı

Künye

Aydın, M. N. & Bingöl, E. (2012). IT multisourcing in a telecommunication company. Paper presented at the , 2 950-959.