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Yayın Microwave engineering expertise in Turkey(Institute of Electrical and Electronics Engineers Inc., 2018-05) Yarman, Bekir Sıddık Binboğa; Palamutçuoğulları, Osman; Kaya, İlker; Kızılbey, Oǧuzhan; Aksen, Ahmet; Akın, Tayfun; Özkan, Z. Levent; Oksar, İrfan; Nesimoğlu, TayfunReports on the status of microwave education and technological development in Turkey.Yayın Adaptive incident escalation in SOCs via AI-driven skill-aware assignment and tier optimization(Institute of Electrical and Electronics Engineers Inc., 2026-04-15) Abuaziz, Ahmed; Çeliktaş, BarışModern Security Operations Centers (SOCs) face significant operational bottlenecks driven by escalating alert volumes, increasingly sophisticated cyberattack vectors, and chronic imbalances in analyst workloads. Conventional rule-based escalation models frequently fail to account for the multi-dimensional nature of incident characteristics, the nuances of analyst expertise, and fluctuating operational demands. This study proposes a comprehensive AI-driven framework for intelligent incident assignment and workload optimization. The framework introduces five primary contributions: 1) a multi-factor scoring model that integrates severity and complexity metrics with dynamic workload balancing; 2) two novel optimization algorithms, Quantile-Targeted Normality-Regularized Optimization (QT-NRO) and Joint Optimization of Weights and Thresholds (JOWT), to calibrate scoring coefficients against target analyst utilization; 3) a Large Language Model (LLM) engine leveraging Retrieval-Augmented Generation (RAG) for semantic alignment between incident requirements and analyst expertise; 4) an Adaptive Capacity Zoning mechanism for dynamic workload management; and 5) a novel RAG Relevance Score metric—a pre-resolution, semantic alignment indicator that quantifies analyst-incident assignment quality independently of resolution time, addressing a fundamental limitation of traditional temporal metrics such as Mean Time to Resolution (MTTR) and providing a reusable benchmark applicable to any skill-aware assignment system. In addition, the framework incorporates a feedback-based continuous learning mechanism that utilizes historical resolution data to inform future assignments. An experimental evaluation using 10,021 real-world incidents from Microsoft Defender demonstrates that the JOWT algorithm achieves a tier distribution alignment within 0.8% of targets. LLM-enhanced semantic matching yields improvements between 26.7% and 126.8% in skill alignment across both normal-load and high-load evaluations, while simulations indicate a 31.8% reduction in MTTR. These results substantiate the efficacy of AI-driven methodologies in enhancing SOC operational efficiency and response precision.
